Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "We", "Us", "Our" refers to MPIT PTY LTD (ABN 36 639 649 308), trading as UltraBox Store, located at Suite 12, 440 Collins Street, Melbourne VIC 3000, Australia.
• "You", "Your" refers to the individual or entity accessing or using our website and services.
• "Website" refers to ultraboxstore.com and all associated pages and services.
• "Products" refers to the goods available for purchase on our Website.
• "Order" refers to a request by You to purchase Products from our Website.
• "ACL" refers to the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth).

2. Acceptance of Terms

By accessing our Website and placing an Order, you agree to be bound by these Terms and Conditions and all applicable Australian laws and regulations. If you do not agree with any part of these Terms, you must not use our Website or purchase our Products.

We reserve the right to update these Terms at any time. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

3. Products & Pricing

All Products listed on our Website are subject to availability. We make every effort to ensure that product descriptions, images, and specifications are accurate; however, we do not warrant that descriptions or other content on the Website are error-free.

All prices displayed on the Website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST). We reserve the right to change prices at any time without prior notice. Price changes will not affect Orders that have already been confirmed.

In the unlikely event that a Product is listed at an incorrect price due to a typographical error or systems error, we reserve the right to cancel the Order and issue a full refund.

4. Orders & Payment

When you place an Order through our Website, you are making an offer to purchase the selected Products. We reserve the right to accept or decline any Order at our discretion.

An Order is confirmed only when we send you an Order Confirmation email. Until that point, no binding contract exists between us.

Payment is processed securely through Stripe, a PCI DSS Level 1 certified payment processor. We accept major credit and debit cards. We do not store your credit card details on our servers. All payment information is handled directly by Stripe in accordance with their security policies.

By providing your payment information, you represent and warrant that you are authorised to use the payment method and that the information you provide is accurate and complete.

5. Shipping

We offer free standard shipping on all orders delivered within Australia. We currently do not offer international shipping.

Estimated delivery times vary by location and are provided as a guide only. We are not liable for delays caused by shipping carriers, customs, weather events, or other circumstances beyond our control.

Risk of loss and title for Products pass to you upon delivery of the Products to the shipping carrier. Please refer to our Shipping Policy for full details on delivery timeframes and conditions.

6. Returns & Refunds

We offer a 30-day return policy for unused Products in their original packaging. To initiate a return, please contact us to obtain a Return Merchandise Authorisation (RMA) number before shipping the item back.

Refunds are processed to the original payment method via Stripe and typically take 5–10 business days to appear in your account after we receive the returned item.

This returns policy operates in addition to, and does not limit, your rights under the Australian Consumer Law. Please refer to our Refund Policy for complete details.

7. Australian Consumer Law

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the ACL or any other applicable consumer protection laws that cannot be excluded by agreement.

8. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of MPIT PTY LTD or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our Website without our prior written consent, except for personal, non-commercial use in connection with purchasing Products.

9. Limitation of Liability

To the maximum extent permitted by applicable law, including the Australian Consumer Law, our total liability to you for any claim arising out of or in connection with your use of our Website or the purchase of our Products is limited to the amount you paid for the relevant Product.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, to the extent permitted by law.

Nothing in this section is intended to limit our liability in ways that are not permitted under the Australian Consumer Law or other applicable legislation.

10. Privacy

Your use of our Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

By using our Website and placing an Order, you consent to the collection and use of your personal information as described in our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

12. Dispute Resolution

If you have a dispute with us regarding these Terms, your Order, or our Products, we encourage you to first contact us directly so we can attempt to resolve the matter informally.

1. Contact Us: Email us at info@ultraboxstore.com or call (03) 9028 4756 with details of your concern.
2. Internal Review: We will review your complaint and respond within 5 business days with a proposed resolution.
3. External Mediation: If we are unable to resolve the dispute to your satisfaction, either party may refer the matter to an independent mediator agreed upon by both parties.
4. Consumer Affairs: You may also contact Consumer Affairs Victoria or the Australian Competition and Consumer Commission (ACCC) for further assistance.

13. Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.

For significant changes, we may notify you via email or a prominent notice on our Website.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Business Name: MPIT PTY LTD (trading as UltraBox Store)
• ABN: 36 639 649 308
• Email: info@ultraboxstore.com
• Phone: (03) 9028 4756
• Address: Suite 12, 440 Collins Street, Melbourne VIC 3000, Australia