Shipping Policy

1. Free Shipping Australia-Wide

We offer FREE standard shipping on all orders delivered within Australia. There is no minimum order value required. Every order, regardless of size, ships at no cost to you.

We ship to all Australian states and territories, including:

• New South Wales (NSW)
• Victoria (VIC)
• Queensland (QLD)
• South Australia (SA)
• Western Australia (WA)
• Tasmania (TAS)
• Northern Territory (NT)
• Australian Capital Territory (ACT)

2. Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation when your order is placed and a second email with tracking information once your order has been dispatched.

Business days are Monday to Friday, excluding Australian public holidays.

3. Estimated Delivery Times

Delivery times begin from the date of dispatch (after processing) and vary depending on your location:

Metro Areas

3–5 business days

Includes major capital cities and surrounding metropolitan areas such as Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, and Canberra.

Regional Areas

5–8 business days

Includes regional cities and towns outside metropolitan zones.

Remote Areas

7–12 business days

Includes remote and very remote locations as classified by Australia Post, including parts of outback Australia, remote islands, and isolated communities.

Please note: These timeframes are estimates and not guaranteed delivery dates. Actual delivery times may vary due to factors beyond our control, including carrier delays, weather events, natural disasters, and peak periods (such as the Christmas/holiday season).

4. Order Tracking

Every order includes tracking. Once your order has been dispatched, you will receive an email containing:

• Your unique tracking number
• A link to track your parcel online
• The name of the shipping carrier

You can use the tracking number to monitor the status of your delivery in real time. If you have not received a tracking email within 3 business days of placing your order, please check your spam or junk folder, or contact us for assistance.

5. Delivery Address

Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information.

• Residential Addresses: We deliver to all residential addresses across Australia.
• Business Addresses: We deliver to business and commercial addresses during standard business hours.
• PO Boxes: Yes, we can deliver to PO Box addresses.
• Parcel Lockers: We can deliver to parcel locker addresses where supported by the carrier.

If you need to change your delivery address after placing an order, please contact us as soon as possible. We can only update the address if the order has not yet been dispatched.

6. International Shipping

At this time, we do not offer international shipping. We only ship to addresses within Australia. We may consider expanding to international destinations in the future. Please check back for updates.

7. Lost, Damaged, or Missing Parcels

If your parcel appears to be lost, damaged, or has not arrived within the estimated delivery timeframe:

1. Check Tracking: First, check your tracking information for the latest delivery status and any updates from the carrier.
2. Wait Period: Allow up to 5 additional business days beyond the estimated delivery window, as parcels can sometimes experience unexpected delays.
3. Contact Us: If the parcel is still missing or arrives damaged, contact us at info@ultraboxstore.com or call (03) 9028 4756. We will investigate with the shipping carrier and work to resolve the issue.

For damaged parcels, please retain all packaging materials and take photographs of the damage. This information is required to process a claim with the carrier.

We will arrange a replacement or full refund for confirmed lost or damaged parcels at no additional cost to you.

8. Authority to Leave

By default, shipping carriers may leave parcels at your delivery address if no one is available to receive them (Authority to Leave). If you require a signature on delivery, please note this in your order comments or contact us before dispatch.

UltraBox Store is not responsible for parcels that are stolen after being left at the delivery address under a standard Authority to Leave instruction.

9. Peak Periods

During peak shopping periods, including but not limited to:

• Black Friday / Cyber Monday
• Christmas and New Year
• End of Financial Year sales

Processing and delivery times may be longer than usual. We recommend placing your orders early during these periods to ensure timely delivery. We will communicate any expected delays on our website.

10. Contact Us

If you have any questions about shipping or need help with a delivery, please contact us:

• Email: info@ultraboxstore.com
• Phone: (03) 9028 4756
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM AEST/AEDT
• Address: MPIT PTY LTD, Suite 12, 440 Collins Street, Melbourne VIC 3000, Australia